Cancellation policy

Cancellations submitted at least 12 hours before pickup are generally free of charge unless different terms were explicitly confirmed for the route.

Hourly standby, roadshows and special assignments can require longer notice due to dedicated capacity allocation and scheduling constraints.

Late cancellation or no-show may be billed in full where chauffeur, vehicle and dispatch resources were already committed to the confirmed service.

Concierge will attempt to preserve service class and timing for schedule changes; revised pricing or service windows may apply based on route and timing.