Terms of service

Quotes are provisional until concierge confirms route feasibility, class availability and execution conditions. Final billing may vary by city, timing, route complexity and service requirements.

VIPRYDE manages dispatch, communication and quality oversight. Local operators execute journeys in compliance with applicable licensing, insurance and safety requirements.

Clients are responsible for providing accurate pickup, destination and passenger information, and for lawful use of services during each booking.

Reschedule and cancellation windows depend on service type and market. Applicable terms are described in policy pages and final confirmation details.

VIPRYDE is responsible for coordination and service oversight. Local operators are responsible for lawful and safe vehicle operation throughout execution.

By requesting or confirming service, the client accepts these terms together with published policy pages covering cancellation, wait time and meet & greet procedure.